To enter your personalisation details for a Product simply complete the required boxes. Some boxes must be filled in and some will be optional. Your gift will be printed with the personalisation message EXACTLY as you have entered it so please check carefully, including spelling, punctuation and capitalisation and make sure there are no mistakes. Mistakes cannot be corrected afterwards.

Not all accents and symbol can be printed. The special characters that we are able to print are ÂÁÉÍÓÚÜÑ ?;:,.!-& âáéíóúüñ1234567890'<>”@

If you notice a mistake before you have completed the checkout, simply remove the Product from the basket and go back and reorder with the correct details.

If you notice a mistake after you have completed the checkout, please contact us as soon as possible and we will try our best to help, although this is not always possible.

We are very sorry but once the order has entered the production process then we are unable to amend the personalisation or cancel the order.

Sorry we do not currently offer gift wrapping. However, many of our products do have the option of a gift box, some of which can also be personalised. Please see each individual product page for more information.

Shipping on all UK Order is FREE! Orders are normally shipped by Royal Mail 48 (2 days).

UK Express Shipping is an additional £6 per order. Orders are normally shipped by 24 hours next day service.

International shipping costs are per Product, not per order.

EU Orders - Products priced up to £39.99 shipping is £9.

EU Orders - Products priced at £39.99 or more shipping is £17.

EU Orders - For all Alcohol Products shipping is £17.

EU Express Shipping - £22 per Product.

Rest of the World Orders - Products priced up to £39.99 shipping is £17.

Rest of the World Orders - Products priced at £39.99 or more shipping is £22.

Rest of the World Express Shipping - £36 per Product.

Sorry we are unable to ship Alcohol Products outside the EU.

Yes, we offer an Express Shipping option for all destinations.

UK Express Shipping is an additional £6 per order. Orders are normally shipped by 24 hours next day service.

UK Express Service reduces dispatch lead times by 1 day (i.e. if 2-3 days = 1-2 days).

EU Express Shipping - £22 per Product.

EU Express Service - Delivery lead time from dispatch 1-3 days.

Rest of the World Express Shipping - £36 per Product.

Rest of the World Express Service - Delivery lead time from dispatch 1-2 days for N America and 3-5 days ROW..

Yes, you can specify a different delivery address at the checkout.

Yes, we deliver all across the World.

For shipping options and prices, please see Delivery Charges and Express Delivery above.

Sorry we are unable to ship Alcohol Products outside the EU.

Dispatch times for Products are stated on each Product page but are normally 2-4 working days.

In the UK we use Royal Mail 48, Royal Mail 24 or ANC Courier Service.

Delivery Times in the UK are 48 hours for Standard Shipping and 24 hours for Express Shipping.

Outside the UK we use FedEx Priority.

Delivery Times in the EU are 3-5 working days for Standard Shipping and 1-3 working days for Express Shipping.

Delivery Times for the Rest of the World are 5-7 working days for Standard Shipping and 1-2 working days for Express Shipping (N America) and 3-5 working days for Express Shipping (Rest of the World).

Please note that as we have more than one facility where your Products are specially created for you, your order may arrive in more than one parcel.

Please note that as we have more than one facility where your Products are specially created for you, your order may arrive in more than one parcel. Please allow sufficient time for all consignments to arrive before reporting missing items.

If your order has not arrived after 14 days please contact us via email at gifts@amazingpersonallisedgifts.co.uk. Please include your order number and let us know which Product(s), if any, you have already received and which Product(s) are missing. We will then be able to investigate your enquiry as quickly as possible.

If your order or any Product in your order arrives damaged or defective please contact us as soon as possible by email at gifts@amazingpersonalisedgifts.co.uk. You should contact us within 7 days of receipt of your order. Please include your order number and let us know which Product(s) are damaged, with a brief description of the damage. Please also attach a photo or two of the damage to your email. If the parcel and/or packaging has been damaged, please also include a photo of this. This will enable us to deal with your enquiry more quickly.

We will contact you as soon as possible to advise you as to the best way to proceed. Please wait for our email before returning Product(s) or discarding any packaging.

If we ask you to return an item, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not otherwise be able to process your Return. Returns sent without prior arrangement will not be processed or returned to you.

Lost in Transit - If we ask you to return the damaged item, we cannot be held responsible for packages lost in transit. You are responsible for the item until it reaches us so we recommend sending the packages by Signed For or Special Delivery.

As all personalised items are unique to you and are therefore unsuitable for resale, we are sorry that orders for personalised items cannot be cancelled, exchanged or refunded unless we have made a mistake.

Sorry we are unable to replace, exchange or refund items if you have made a mistake on the personalisation so please do check the details you enter very carefully when you place your order.

If your item arrives damaged or is defective in any way, if you receive an incorrect item or if we have made a mistake with the personalisation, please contact us as soon as possible - simply email us at gifts@amazingpersonalisedgifts.co.uk indicating which item(s) are affected. You should contact us within 7 days of receipt of your order. Please include your order number and details of the problem. Please also attach a photo or two of the damage or issue to your email. If the parcel and/or packaging has been damaged, please also include a photo of this. This will enable us to deal with your enquiry more quickly.

If we ask you to return an item, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not otherwise be able to process your Return. Returns sent without prior arrangement will not be processed or returned to you.

Lost in Transit - If we ask you to return the damaged item, we cannot be held responsible for packages lost in transit. You are responsible for the item until it reaches us so we recommend sending the packages by Signed For or Special Delivery.

We take our website and shopping cart security very seriously.

We use Secure Trading, a payment service provider who process payments by credit and debit card in real-time across the internet. Their e-payment network uses digital signatures and strong encryption to ensure that all sensitive information is protected throughout the payment process..

When you pay for your order using a credit or debit card your card details - card number, three digit security code and password - are kept secure within the Secure Trading system and are not revealed to us at Amazing Personalised Gifts.

Our secure payment system is enabled to accept and check 3D security numbers so if you have already registered your credit card with MasterCard SecureCode or Verified By Visa and you have an online shopping password then you will be able to use this at the secure checkout for your added security. If you have not registered your card yet, this is no problem, you can still use the shopping cart and checkout in the usual way.