Terms of Business

All information you provide to us will be kept confidential. We retain customers' information only for the purposes of processing orders and we do not share this information with any other company for any other purpose. We do not keep or store customers' credit card details.

Our Use of Cookies - we use Google Analytics to help us analyse how visitors use our website. This helps us analyse data about web page traffic and to enable us to improve our website in order to tailor it to customer needs by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

The Google Analytical tools uses "cookies" which are text files placed on your computer to collect standard internet log information, visitor IP addresses and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of our website is transmitted to Google. This information is then used to evaluate visitors' use of our website and to compile statistical reports in website activity to enable us to offer you a better service. This does not mean that we automatically know any information about you personally.

Amazing Personalised Gifts will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our website. We will not associate any data gathered from this website with any personally identifying information from any source as part of our use of the Google Analytics tool. Google will not associate your IP address with another data held by Google. Neither Amazing Personalised Gifts nor Google will link an IP address with the identity of any computer user.

You have the ability to accept or decline the use of cookies by modifying the settings on your browser. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You can find out how to do this by consulting your web browser help pages.

We use Secure Trading, a payment service provider who process payments by credit and debit card in real-time across the internet. Their e-payment network uses digital signatures and strong encryption to ensure that all sensitive information is protected throughout the payment process.

When you pay for your order using a credit or debit card your card details - card number, three digit security code and password - are kept secure within the Secure Trading system and are not revealed to us at Amazing Personalised Gifts.

Our secure payment system is enabled to accept and check 3D security numbers so if you have already registered your credit card with MasterCard SecureCode or Verified By Visa and you have an online shopping password then you will be able to use this at the secure checkout for your added security. If you have not registered your card yet, this is no problem, you can still use the shopping cart and checkout in the usual way.

Products - Alcohol Product(s) can only be sold to customers over the age of 18. If you are including Alcohol Product(s) in your order then ticking the box that confirms you have read and agree to be bound by our Conditions of Sale also includes your confirmation that you are over 18 and can therefore legally purchase the items you are ordering. Amazing Personalised Gifts reserves the right to refuse any order where they may suspect the customer is under 18. You may be required to provide proof of age before we can accept your order.

Acceptance of Terms and Conditions - By ticking the box that confirms you have read and agree to be bound by our Conditions of Sale, you are making an offer to purchase the Product(s), which you have specified in your shopping basket. All orders are subject to acceptance by Amazing Personalised Gifts.

Within 1 working day of our receipt of your order, you will receive a confirmation of your order by email, along with your order reference number. This number should be retained for future reference. Any acceptance of your order by Amazing Personalised Gifts is subject to these conditions of sale and to the availability of stock.

Amazing Personalised Gifts reserves the right to withdraw any Products from the Website Shop and may, in its sole discretion, refuse to process an order for any reason at any time. Without prejudice to your statutory rights as a consumer, Amazing Personalised Gifts will not be liable to you or a third party by reason of Amazing Personalised Gifts withdrawing any Product or refusing to process any order.

All Amazing Personalised Gifts products are personalised and are therefore made to order and are not held in stock or at least not in a finished state.

Stock Levels - Our stock levels are kept up to date but in rare circumstances if we are unable to supply a product, we will inform you of this by email and will give you the option of waiting for the product to be available or cancelling your order.

Where you choose to cancel your order, any sum debited by Amazing Personalised Gifts from your credit or debit card will be re-credited and Amazing Personalised Gifts will notify you of this by email at the email address which you provided on your order. The refund will be made as soon as possible and, in any event, within 30 days of the date of your cancellation of your order.

All prices are quoted in £ Sterling. Delivery is free to all UK addresses. Overseas orders are charged delivery costs depending on the destination. Delivery charges are explained in full on the Delivery Information page. Except in the case of manifest error, the prices payable for Products that you order are as set out on the Website at the time at which you place your order.

Payment may be made using a wide selection of credit and debit cards. You confirm that the credit/debit card which is being used is yours. Your credit/debit card details will be transmitted via the web to a secure server. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Amazing Personalised Gifts reserves the right to refuse credit card payments in its reasonable discretion.

The Products depicted are as seen. The reproduction of colours and styles are as accurate as photographic and image processing will allow. Amazing Personalised Gifts does not accept responsibility for slight variances in colour and style.

Personalised Gifts - Your text will be printed exactly as you have entered it, so please double check spelling, punctuation and capitalisation. We can only accept returns on personalised gifts where an error has been made on our part. We regret we are unable to accept returns where the personalisation has been correctly applied exactly as you entered it on your order.

Amazing Personalised Gifts will deliver the Products ordered by you to the address which you give for delivery when you make your order. You may specify a delivery address which is different from your invoice address, if, for example, you wish Amazing Personalised Gifts to deliver direct to your recipient.

Amazing Personalised Gifts uses a range of carriers to fulfil deliveries. This enables our service to continue unaffected, for example, during industrial action, and also allows us to use the best option available for any order to offer our customers the best possible service.

Delivery charges may apply and are as laid out on the Delivery Information page.

If you do not receive Products ordered by you within 28 days of the date on which you ordered them, Amazing Personalised Gifts shall have no liability to you unless you notify Amazing Personalised Gifts by email at gifts@amazingpersonalisedgifts.co.uk of the problem within 40 days of the date on which you ordered the Products.

Unless you have cancelled your order prior to delivery, you will become the owner of the Products once they have been delivered to you. In any case, after delivery they will be held at your own risk and Amazing Personalised Gifts will not be liable for any loss, damage or destruction to the Products except insofar as it arises from an inherent defect in any of the Products.

As all personalised items are unique to you and are therefore unsuitable for resale, we are sorry that orders for personalised items cannot be cancelled, exchanged or refunded unless we have made a mistake.

Sorry we are unable to replace, exchange or refund items if you have made a mistake on the personalisation so please do check the details you enter very carefully when you place your order.

If your item arrives damaged or is defective in any way, if you receive an incorrect item or if we have made a mistake with the personalisation, please contact us as soon as possible - simply email us at gifts@amazingpersonalisedgifts.co.uk indicating which item(s) are affected. You should contact us within 7 days of receipt of your order. Please include your order number and details of the problem. Please also attach a photo or two of the damage or issue to your email. If the parcel and/or packaging has been damaged, please also include a photo of this. This will enable us to deal with your enquiry more quickly.

If we ask you to return an item, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not otherwise be able to process your Return. Returns sent without prior arrangement will not be processed or returned to you.

Lost in Transit - If we ask you to return the damaged item, we cannot be held responsible for packages lost in transit. You are responsible for the item until it reaches us so we recommend sending the packages by Signed For or Special Delivery.

Liability - Unless otherwise agreed in writing, Amazing Personalised Gifts`s maximum liability to you arising by reason of or in connection with the supply of the Products to you shall be limited to the amount paid by you in respect of the Products in question ("Payment Amount").

Amazing Personalised Gifts shall not in any event be liable to you for:

1. Any direct loss; Or

2. Any indirect loss or consequential loss what so ever even if it has been advised of the possibility of such loss. This does not affect your statutory rights as a consumer.

Nothing in these conditions of sale shall exclude or limit the liability of Amazing Personalised Gifts for death or personal injury due to its negligence or for its fraud. This does not affect your statutory rights as a consumer.

Data Protection - Please see our Privacy Policy for details of the information which we hold about you and the uses to which that information will be put.

Force Majeure - Amazing Personalised Gifts shall have no liability to you for any delay or failure to deliver the Products to the extent that such delay or failure to deliver arises from causes beyond the reasonable control of Amazing Personalised Gifts including, but not limited to, fire, floods, acts of God, acts or regulations of any governmental or supranational authority, war, riot, strike, lock-out and industrial disputes.

Waiver - No waiver by us shall be construed as a waiver of any rights or remedies, or any subsequent breach of any provision of these Conditions of Sale.

Entire Agreement - These Conditions of Sale,, set out the whole of the agreement between you and Amazing Personalised Gifts. Amazing Personalised Gifts's employees or agents are not authorised to make any representations concerning the Products unless confirmed in writing by Amazing Personalised Gifts. You confirm that you do not rely on, and waive any claims for breach of, any such representations, which are not so confirmed.

Governing Law - These Terms and Conditions shall be exclusively governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Definitions:

Conditions of Sale - Means these terms and conditions of sale.

Returns Policy - The policy governing the cancellation of your order and return of Products, as displayed on the homepage.

Terms of Use - Means the terms governing your use of this Website displayed on the homepage.

Website Shop - Means the on-line Amazing Personalised Gifts store through which the Products are purchased by you.

Website - Means the website located at www.amazingpersonalisedgifts.co.uk.

Working Day - Means a day other than a Saturday or Sunday.

You - Means a user of this Website or customer of Amazing Personalised Gifts.

In using this website, you agree to the following terms and conditions of use ("terms of use"). If you do not accept any of them, you should exit this website now. Amazing Personalised Gifts reserves the right to change these terms of use from time to time.

Liability - Although Amazing Personalised Gifts has used reasonable endeavours to ensure that the information and/or material contained on this website is correct, it does not make any representations or warranties that the information and/or material contained on or accessible via this site is accurate, complete or current or that use of the site is FREE of risk of viruses or other damage.

Unless otherwise agreed in writing, Amazing Personalised Gifts shall not be liable to you for:

Any direct loss; Or any loss of profits, business or anticipated savings or loss of or corruption of data or any indirect loss or consequential loss what so ever even if it has been advised of the possibility of such loss. This does not affect your statutory rights as a consumer.

Nothing in these terms of use shall exclude or limit the liability of Amazing Personalised Gifts for death or personal injury due to its negligence or for its fraud.

Copyright and Trade Marks - The website and its design, text, graphics, the selection and arrangement thereof and software are copyright © of Amazing Personalised Gifts.

All rights are reserved except that permission is granted to download the materials contained on this website to a single personal computer and to print a hard copy of such materials solely for personal, non-commercial use. Any other use of materials on this website, including reproduction, modification, distribution or republication, without the prior written permission of Amazing Personalised Gifts, is strictly prohibited.

Applicable Law - These terms of use shall be governed by and construed exclusively in accordance with English law. Any dispute arising under these terms of use shall be subject to the exclusive jurisdiction of the English courts and, by using this website, you hereby submit to and waive any objections to, the jurisdiction of such courts.

You can contact Amazing Personalised Gifts, whether to trace your order or for any other reason, by writing to or emailing Amazing Personalised Gifts as described below. In all instances, please be ready to supply relevant information which Amazing Personalised Gifts will require from you in order to identify your order.

You can also contact us directly by email at gifts@amazingpersonalisedgifts.co.uk or by telephone on +44 (0) 1451 885115. If the telephone is on 'answerphone' please leave a message and contact number and we will get back to you within 24 hours.

If you have any questions or concerns about our use of your personal information, please email us at gifts@amazingpersonalisedgifts.co.uk, or write to us at: Amazing Personalised Gifts, Oak Tree House, Clapton-on-the-Hill, Cheltenham, Gloucestershire, GL54 2LG, UK.

Amazing Personalised Gifts is a trading name of TableTop Studio Ltd.

Our company registration number (registered in England & Wales) is 5408026.

Our VAT number is GB850246835.

Our registered office is TableTop Studio Ltd, Oak Tree House, Clapton-on-the-Hill, Cheltenham, Gloucestershire, GL54 2LG, UK.